Course Duration: 2 Days

Location: Online/Virtual

Course fee: NGN50,000

Dates: TBA


Traditional business relationships and communication methods are changing; however, etiquette and professionalism are essential for getting ahead in a highly competitive world. Proper business etiquette can help people land jobs, get promotions and establish excellent relationships with others. In a professional context, etiquette has a tangible impact on you and in your business. Mastering the principles of professional behavior stands you out from the rest.

Course Methodology:

This workshop will be delivered using the following methods: Instructor-led sessions, group discussions or brainstorming exercises, case studies, videos, role play activities, and individual assignments. Our trainings are adaptable, interesting, and highly educative with discussions designed to encourage self-reflection.

Learning Outcomes:

By the end of the course, participants will be able to:

  • Understand why business etiquette matters and how to improve business etiquette culture.
  • Understand the three components of business & professional etiquette – appearance, communication, and behavior.
  • Know how to make a great first impression and how to dress appropriately.
  • Know the right way to behave online in a business context.
  • Explore the do’s and don’ts of email etiquette.
  • Explore the business etiquette of different cultures and countries.
  • Create and maintain an impression of credibility, power and efficiency during business meetings.

Course Content:

  • Introduction to Etiquette – rules and principles of business & professional behaviour
  • Creating powerful First impressions
  • Introductions and greetings
  • The Hand Shake
  • Polite Conversations
  • Personal Style & grooming
  • Understanding body language
  • Dining etiquette
  • Email Etiquette
  • Social Media Etiquette
  • Written communication etiquette guidelines.
  • Texting etiquette
  • Meeting etiquette
  • Developing Cultural Intelligence


Course Inclusions

  • Comprehensive learning materials including exercise files
  • Post course telephone support
  • Certificate of Attendance’ on completion of course
  • Light lunch plus morning & afternoon tea.